These Terms and Conditions (“Terms”) govern your use of the services provided by ASH Expert Repair (“we,” “us,” or “our”) and your access to and use of our website. By using our services or accessing our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services or website.

1. Services

ASH Expert Repair provides home appliance repair services (“Services”) subject to these Terms. The specific details of the services you request will be outlined in the service agreement or work order provided at the time of service.

a. Service Estimates

• Estimates provided for services are based on the initial information provided by the customer and may be subject to change upon further inspection of the appliance.
• Any changes to the original estimate will be communicated to the customer for approval before proceeding with the repair.

b. Service Appointments

• Service appointments are scheduled based on availability. We strive to meet scheduled appointment times but cannot guarantee specific times due to unforeseen circumstances.
• Customers must provide accurate contact information to ensure effective communication regarding appointments and service details.

c. Service Warranty

• We offer a [specify warranty period, e.g., 90-day] warranty on parts and labor for repairs performed by ASH Expert Repair. The warranty covers defects in workmanship and parts installed by us.
• The warranty does not cover issues resulting from misuse, unauthorized repairs, or normal wear and tear.

2. Payment Terms

a. Service Fees

• Fees for services are due upon completion of the service unless otherwise agreed in writing. We accept [list accepted payment methods, e.g., cash, credit card, debit card, etc.].
• All prices are quoted in [your currency, e.g., INR, USD] and are subject to applicable taxes.

b. Payment Disputes

• Any disputes regarding service fees must be raised within [specify time frame, e.g., 30 days] of the service date. Disputes raised after this period may not be considered.

c. Late Payments

• Late payments may incur additional charges or interest as specified in the service agreement or work order.

3. Customer Responsibilities

a. Access to Premises

• The customer is responsible for providing access to the premises where the appliance repair will be performed. This includes ensuring that the appliance is easily accessible and that there is adequate space for the technician to work.
• Any obstacles or hazards should be removed before the technician’s arrival to avoid delays or additional charges.

b. Accurate Information

• The customer is responsible for providing accurate and complete information about the appliance and the issues experienced. This includes model numbers, error codes, and any previous repair history.

c. Safe Environment

• The customer is responsible for ensuring that the repair environment is safe for the technician. This includes, but is not limited to, addressing any issues related to electrical outlets, water supply, and gas connections.

4. Limitation of Liability

a. Service Limitations

• ASH Expert Repair will perform services with reasonable care and skill. However, we cannot guarantee that the repair will result in the appliance being restored to perfect working condition, especially in cases where the appliance is nearing the end of its usable life or has pre-existing damage.
• We are not responsible for any loss of data, food spoilage, or other incidental or consequential damages resulting from the appliance’s malfunction or the repair process.

b. Exclusion of Warranties

• Except for the express warranties provided in these Terms, all other warranties, whether express or implied, are excluded to the fullest extent permitted by law, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

c. Limitation of Damages

• To the maximum extent permitted by law, our total liability for any claims arising from or related to the services provided shall be limited to the amount paid by the customer for the service in question.

5. Cancellation and Rescheduling

a. Cancellation

• Customers may cancel a scheduled service appointment by providing at least [specify time frame, e.g., 24 hours] notice. Cancellations made within this period will not incur any cancellation fees.
• Cancellations made with less than [specify time frame] notice may be subject to a cancellation fee as outlined in the service agreement.

b. Rescheduling

• Customers may reschedule a service appointment by providing at least [specify time frame, e.g., 24 hours] notice. Rescheduling requests made within this period will not incur any additional fees.
• Rescheduling requests made with less than [specify time frame] notice may be subject to an additional fee as outlined in the service agreement.

6. Intellectual Property

a. Website Content

• All content on our website, including text, graphics, logos, and images, is the property of ASH Expert Repair or our content suppliers and is protected by copyright and other intellectual property laws.
• You may not use, reproduce, modify, distribute, or display any content from our website without our prior written consent.

b. Trademarks

• The trademarks, service marks, and logos used and displayed on our website are our registered and unregistered trademarks. You may not use these trademarks without our prior written permission.

7. Privacy

• Our collection, use, and disclosure of personal information are governed by our Privacy Policy. By using our services or accessing our website, you consent to the practices described in our Privacy Policy.

8. Governing Law

These Terms and any disputes arising from or related to the services provided by ASH Expert Repair shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

9. Dispute Resolution

a. Informal Resolution

• In the event of a dispute, the parties agree to attempt to resolve the matter informally by contacting each other directly.

b. Arbitration

• If the dispute cannot be resolved informally, it shall be resolved by binding arbitration in accordance with the rules of [Your Jurisdiction’s Arbitration Association]. The arbitration shall take place in [Your City], and the language of the arbitration shall be [Language, e.g., English].

10. Changes to These Terms

• We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services or website after the posting of changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

ASH Expert Repair

Head Office: Gali No- 09, Wazirabad, Delhi-110084
Email: info@ashexpertrepair.com
Phone: 8791-584-048