In terms of the information technology rules, any grievance or complaint may be reached at "H No: 2734, Kailash Nagar, Gandhi Nagar, New Delhi, India - 110031". The complaint shall be redressed within a period of (one) month.
A. How "ASH Expert Repair" uses the Information Collected
1. HOW IS YOUR PERSONAL INFORMATION USED
We collect your personal information about the use of our website and services to understand your needs and to provide you with a good website experience. So, we may use your personal information for any of the following reasons:
- To provide our services to you, including registering, verifying your identity and authority to use our services, and also enable you to use our services and website.
- For customer support and to respond to your grievances
- For internal record-keeping purposes;
- To payment processing, including sharing with third party payment gateways in connection with website and "ASH Expert Repair" services.
- To improve and maintain our website and services (for example, tracking information entered through the "search" function; which helps us determine the areas of our website users that we may want to enhance; we also will use this for trouble-shooting purposes, where applicable);
- To send promotional emails periodically, to the email address provided by you regarding new products and offers from "ASH Expert Repair", special offers from "ASH Expert Repair" and other important information about ASH Expert Repair that we think you may like;
- To contact you via email, telephone, or mail, or, where requested, by text message, to deliver certain services or information you have requested for;
- For "ASH Expert Repair's" market research. including, the customization of the website according to your interests and other purposes;
- We may use your demographic information (i.e., age, postal code, residential addresses, and other various data) to effectively facilitate the promotion of our services to appropriate target audiences and for other research purposes;
- We also may compare the personal information collected through website and services to verify the authenticity with personal information collected from third parties;
B. Collection of Your Personal Information
1. COLLECTION OF PERSONAL INFORMATION
"Personal information" is defined to include information that whether on its own or in combination with other information may be used to identify or contact user such as: name, address, email address, telephone number etc.
We collect personal information from service professionals offering their products and services. This information is partially or completely accessible to all visitors using ASH Expert Repair’s website, either directly or by submitting a request for the service. Service Providers and customers are required to create an account to be able to access certain portions of our website, such as to submit questions, participate in surveys, to request a price quote, to submit a bid in response to a quote, and request information. - Service Providers, if and when they create and use an account with "ASH Expert Repair
, will be required to disclose and provide to ASH Expert Repair, all information including personal contact details, bank details, identification details (such as PAN card, Aadhar card, call logs etc.) and participate in polls or feedbacks etc. Such information gathered shall be utilized to ensure customer satisfaction and help the customers satisfy their needs. The type of personal information that we collect from you will vary based on your interaction with the webite.
If you are a Service provider and would like to post any information about yourself, we will require you to register for an account. During the Account registration process, we collect your business name, number, address, zip code, travel preferences, a description of your services, first and last name, and email address. Other information may also be required to be provided to ASH Expert Repair
whilst you avail and use ASH Expert Repair’s website. In addition, you may, but are not required to, provide any other content or information about your business, including photographs and videos. We may collect payment information, such as credit card, or payment information, from you.
During the Account registration process and during your usage of ASH Expert Repair’s website or application, we will collect information such as your name, email address, postal code, telephone and other information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your offer, profile, or Feedback, and any comments or discussions you post in any blog, or other correspondence site on the website or mobile application, or any comments you provide during a dispute resolution with other consumers of the services and website.
The service Providers acknowledges that as part of the on-boarding process, the company or any agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Service Professional in order to authenticate the competency of the Service Professional. In light of the above, the Service Professional expressly must consent to and acknowledge the following:
2. COLLECTION OF PERSONAL INFORMATION FROM SOCIAL NETWORKING SITES
- The Service Professional does not have any objection to "ASH Expert Repair - Home Appliance Company having the service professional’s personal information, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, Aadhaar number, other government issued IDs such as Voter ID, PAN card, driving license etc. with the verifier for the purpose of background verification checks.
- The Service Professional authorizes the Verifier to securely store the service provider’s Proprietary Information on their platform and understands that the Verifier will ensure confidentiality of the same.
- The Service Professional acknowledges that the digital record of his/her Proprietary Information on the Verifier’s platform shall be accessible to "ASH Expert Repair" and their authorized users/partners/affiliates shall be entitled to access and update such digital record on the verifier’s platform, including data, documents, certificates, verification reports, testimonials, etc. and shall be entitled to use the related services provided via this platform.
- The Service Professional acknowledges that if the Service Professional wants to edit and/or delete the digital record from the verifier’s platform, it shall be entitled to do so by sending an email to such email address of the verifier which shall be immediately provided by "ASH Expert Repair" to the Service provider, and in such a manner as the verifier requires the same.
- ASH Expert Repair reserves its right to take appropriate actions following to the outcome of the background check and verification.
"ASH Expert Repair" reserves the right to record the conversations between service professionals and users facilitated by ASH Expert Repair through the messaging mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of users and service professionals. All the chat/messaging logs or call logs and recordings can be used and are not limited to monitor and prohibit abuse, safeguarding the rights of users and services of the providers.
If necessary, in our absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit rating (as permitted by law), or information to verify any identification details you provide during registration.
You may log into our website through your facebook account. If you do so, you must enter the login credentials that you use for your Facebook account. We will ask that you grant us permission to access and collect your basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account). If you allow us to have access to this information, then we will have access to this information even if you haven’t choosen to make that information public.
We store the information that we receive from Facebook with other information that we collect from you or receive about you.
"ASH Expert Repair"
servers and used in fraud prevention efforts.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies. But if you disable the cookies you may be prevented from taking the full advantage of our website because it will not function properly.
Clear GIFs, and other technologies. Clear GIFs are tiny graphics with a specific identifier, similar in function to cookies. We may use them, in connection with our website to track the activities of Website users, help us manage content, and compile insights about Website usage. We and our service professionals also use them in emails to our customers, to help us track email responses, identify when our emails are viewed, and track whether our emails are forwarded.
"ASH Expert Repair" employs procedural and technological security measures, which are designed to help protect your personal information from unauthorized access or disclosure. "ASH Expert Repair"
may use encryption, passwords, and other security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are fully complete. Therefore, we do not promise and cannot guarantee, that your personal information or private communications will not be collected and not used by others. You should take precaution to protect against unauthorized access to your password, phone, and computer, and other information by, among other things. By signing off after using a shared computer, choosing a strong password that nobody else knows or can easily guess, and keeping your log-in credentials private. "ASH Expert Repair"
is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
We may share the information that we collect about you, including your personal information, as follows:
1. INFORMATION DISCLOSED TO PROTECT US AND OTHERS
We may disclose your information including personal Information if: (i) "ASH Expert Repair"
2. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
We may contract with various third parties for the provision and maintenance of the Website, Services and our business operations, and UrbanClap may need to share your personal information and data generated by cookies and aggregate information (collectively, "information") with these vendors and service agencies. So, in case we provide your information to a credit card processing company to process your payment. The service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey or poll, we also may share your information with the provider.
3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST
Your request for services may be shared with third party websites in order to provide your request with maximum exposure. The post on that website website will include the details of your request, including your location, and other contact details. Interested bidders, however, will also be able to click on your request, and will be directed to our website where they will have access to your contact details.
4. DISCLOSURE TO OTHER USERS OF OUR WEBSITE
If you are a Service Professional, the information that you post (apart from your payment information) is available to other users of our website and our services. The comments will also be available to the users of the webiste.
In addition, we will post the results of surveys to our Website. So if you are a consumer, your name, and location, as well as the details of your request, are available to all users to our Website. Bidding professionals also will be permitted to see the consumer's full name, number, email address and location.
5. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS
We will disclose your information, including, your name, city, state, number, email address, user history, quoting and listing history, and fraudulent complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental body.
6. IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY
In the event that "ASH Expert Repair"
undergoes a change in control, including, without limitation, a merger or sale of all or substantially all ASH Expert Repair's assets to which this website relates or other corporate reorganization in which ASH Expert Repair participates, and is thus merged with or acquired by a third party entity, "ASH Expert Repair"
hereby reserves the right to transfer the information we have collected from the users of the website.
In addition, in the event of ASH Expert Repair's bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws affecting creditors' rights generally, "ASH Expert Repair"
may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of the website.
7. INFORMATION DISCLOSED AT YOUR REQUEST
We may share your personal information with other registered Users to whom you explicitly ask us to send your information or if you consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, "ASH Expert Repair"
will send that User a notice that includes the personal information that you have chosen to allow "ASH Expert Repair" to reveal to users with whom you contract.
F. Electronic Newsletters, Invitations, Polls and Surveys:
At our discretion, "ASH Expert Repair"
may offer any of the following services on the website, which you canselect to use or receive at your option. The following services may require you to provide additional private information as detailed below:
1. ELECTRONIC NEWSLETTERS
We may offer an electronic newsletter to users. We will gather the email addresses of customers who sign up for "ASH Expert Repair"
for the mailing list. Users may remove themselves from this mailing list by unsubscribing from receiving newsletters during the registration process, each newsletter has a link that points the users to a subscription management where they can unsubscribe from receiving newsletters or by changing their preferences.
2. "SEND TO A FRIEND"
Our Website users can choose to electronically forward a link, page, or document to someone else by selecting "send to a friend." To do so, the user must provide the email address, as well as the email address of the recipient. The user's email address is used only in the case of errors and, of course, to let them know who sent the email. The information is not used for any other purposes.
3. POLLS AND SURVEYS
We may offerpolls to users so they can easily share their opinions and interact with others. Opinions or other responses to polls are not identifiable to any particular user. We may use a system to "tag" users after they have voted, so they can vote only once and this tag is not correlated with information about individual users.
We may also conduct surveys from time to time to better target our content to our users. We will not share individual responses with any third party, but we will share the aggregate data with third party service providers, partners. We also will post the data containing survey responses on our website, which can be viewed and downloaded by other users.
We employtechnological security measures, which are designed to help protect your personal information from unauthorized access or disclosure. ASH Expert Repair - Home Appliance Company
may use encryption, passwords, andsecurity measures to help protect your personal information against unauthorized disclosure. No security measures, however, are complete. Therefore, we do not promise, and thus you should not expect, that your personal information or private communications will not be collected and used by others by signing off after using a shared computer, choosing a strong password that nobody else knows or can easily guess, and keeping your credentials private. "ASH Expert Repair" is not responsible for the unauthorized use of your information or for any lost, stolen passwords or for any activity on your account via unauthorized password usage.
G. Updating and Deleting Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
You can review, correct and delete your personal information by logging into the website and navigating to the page which says "Edit Profile." You must always update your personal information if it changes or is inaccurate. We will not manually alter your personal information because it is very difficult to verify your identity.
H. Use of Personal Information
We may send periodic promotional emails to you but you may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 7 business days for us to process such requests. If you choose to opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested.
I. Third-Party Ad Networks
J. Your use of UrbanClap Information
1. USING INFORMATION FROM URBANCLAP
The Website facilitates your sharing of personal information with others in order to negotiateand use the Services. If you agree to the service with another Registered User, you may need to show your name, email, number, or personal address to that individual so that the service may be performed. You agree to use the information of other users solely for the following purposes: (a) "ASH Expert Repair"
-transaction-related purposes; and (b) using services offered through the site.
2. ACCOUNT PROTECTION
Your password is the key to your Account. When creating it you should use unique numbers, letters, special characters, and combination. In addition, DON’T disclose your password to anyone. If you do share your password or any personal information with others, only you are responsible for all actions taken via your account. If you lose your password, you will be subject to legalactions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN misused FOR ANY REASON, YOU MUST IMMEDIATELY ASKUS TO HELP CHANGE YOUR PASSWORD.
K. User Generated Content
We invite you to post content on our website, including your comments, feedback, images, graphics and any other information that you would like to post on our Website. If you post content, all of the information that you post will be available to the visitors and users of our Website. If you post your own content on our website or Services, your posting will be public and ASH Expert Repair - Home Appliance Company
cannot prevent such information from being used in a manner that may violate the Policy, the law, or your personal privacy.
"ASH Expert Repair"
may, in its sole discretion, change this policy from time to time by updating this document. "ASH Expert Repair" will post its updated policy on the website on this page and encourages users to review this policy regularly for any changes. your use of this website and continued provision of personal information to us will be subject to the terms and conditions of the then-current policy.